Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which 799pak ("we", "us", "our", "the Platform") collects, processes, stores and shares personal data relating to users ("you", "the User", "Player") of the 799pak website at https://799pak.cam and all associated services, betting markets and casino products.

799pak is an English-language online betting and live casino information platform serving players across Pakistan — from Karachi and Lahore to Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles.

By registering an account, accessing the platform or otherwise providing your personal data to 799pak, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the 799pak platform.

Throughout this Policy, the following terms carry the meanings assigned to them below:

799pak collects personal data across several categories, depending on the nature of your interaction with the platform. The following table summarises the categories of data collected, with examples:

Payment method names referenced above — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are used for payment verification identification purposes only and do not imply any endorsement of gambling by those institutions.

We collect personal data through the following channels:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated Collection: Technical and behavioural data collected automatically when you access and use the platform, including through cookies, log files and analytics tools.
• Third-Party Verification Services: Where we engage a licensed KYC or AML verification provider to authenticate your identity documents, that provider may supply us with a verification result and associated data.
• Payment Processors: Transaction confirmation data returned by payment processors to confirm successful deposits or withdrawals.
• Fraud Prevention Services: In some cases, data from fraud-detection and device-fingerprinting services may be collected to protect against account fraud and money laundering.

We process your personal data only where we have a lawful basis to do so. The primary legal bases on which 799pak processes personal data are:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions — for example, managing your account, processing deposits and withdrawals, and settling bets.
• Legal Obligation: Processing required to comply with applicable legal obligations, including Anti-Money Laundering (AML) regulations, KYC requirements and obligations imposed by the operator's licensing authority.
• Legitimate Interests: Processing carried out to pursue 799pak's legitimate business interests — including fraud prevention, platform security, responsible gambling monitoring and internal analytics — provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent to send marketing communications or deploy non-essential cookies, we will obtain that consent clearly and separately. You may withdraw consent at any time without affecting the lawfulness of prior processing.

799pak uses your personal data for the following purposes:

• To create, manage and maintain your player account, including processing login authentication and account security measures.
• To process deposits and withdrawals in PKR and to maintain an accurate transaction record for your account.
• To conduct KYC and AML checks, verify your age and identity, and comply with any related legal obligations.
• To detect, investigate and prevent fraudulent activity, money laundering, collusion, underage gambling and other prohibited conduct.
• To administer bonuses and promotions, including verifying eligibility and tracking wagering requirement completion.
• To monitor your betting and gaming behaviour for responsible gambling purposes — identifying signs of problem gambling and activating player protection measures where appropriate.
• To provide customer support — managing your queries, complaints and account requests efficiently and accurately.
• To improve platform performance and user experience through anonymised analytics and technical monitoring.
• To send you service-related communications, including account notifications, security alerts and policy updates. These communications are not optional as they relate to your account status.
• To send you marketing communications about 799pak promotions — but only where you have provided explicit consent and only until you withdraw that consent.

799pak does not sell, rent or trade your personal data to any third party for their own commercial purposes. We share personal data only in the circumstances described below:

• Service Providers (Data Processors): Carefully selected third-party providers engaged to deliver specific platform functions — including KYC verification services, payment processing infrastructure, fraud detection tools, cloud hosting providers and customer support software. All processors are bound by data processing agreements and may use your data only for the purposes specified.
• Technology Partners: Game studios, live dealer providers, sports data partners and instant game providers who supply content accessible through 799pak. Data shared with these partners is limited to what is technically necessary to deliver the relevant gaming experience.
• Regulatory and Legal Authorities: Where we are legally compelled to disclose personal data — including to a regulatory body, law enforcement agency, court of competent jurisdiction, or licensing authority — we will comply with that obligation. Where legally permissible, we will notify you of such disclosure.
• Corporate Transactions: In the event of a merger, acquisition, asset sale or restructuring of 799pak's business, personal data held by the platform may be transferred to the successor entity. You will be notified of any such transfer and given the opportunity to exercise your data rights before the transfer is completed.

In all cases, we apply the principle of data minimisation — sharing only the minimum personal data necessary for the specific purpose.

As a platform serving users primarily in Pakistan, some personal data may be processed by service providers located in jurisdictions outside Pakistan. Where data is transferred internationally, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy.

Safeguards for international transfers may include standard contractual clauses, binding corporate rules or transfers to jurisdictions that maintain an adequate level of data protection as recognised by applicable international standards.

If you wish to obtain further information about the specific safeguards applied to any particular international transfer, you may contact our support team using the details in Clause 15.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting and reporting obligations. The following general principles govern our retention practices:

• Active Account Data: Retained for the lifetime of your account and for a defined period thereafter to comply with legal and regulatory obligations — typically a minimum of five years following account closure, in line with standard AML record-keeping requirements.
• KYC Documents: Retained for the period required by the applicable licensing authority's AML regulations — typically five years from the date of last account activity or account closure, whichever is later.
• Transaction Records: Financial transaction records including PKR deposits, withdrawals and bet histories are retained for a minimum of five years for regulatory compliance purposes.
• Support Communications: Chat logs and email correspondence are retained for up to three years following the closure of the relevant query, or longer where required by ongoing investigations.
• Marketing Data: Retained only while you maintain consent for marketing communications. Opt-out requests are processed promptly and marketing retention ends immediately upon opt-out.
• Technical and Analytics Data: Anonymised or pseudonymised technical data may be retained for longer periods for platform performance analysis, as it cannot be used to re-identify individual users.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.

799pak uses cookies and similar tracking technologies to operate the platform effectively, improve the user experience and understand how players interact with the site. The following categories of cookies are in use:

You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair platform functionality. Disabling analytics or functional cookies will not affect your ability to use core betting and gaming services.

Subject to applicable law and certain exceptions — such as where we are required to retain data for legal compliance reasons — you hold the following rights over your personal data held by 799pak:

To exercise any of the above rights, submit a written request to our support team using the contact details in Clause 15. We will respond within 30 days of receiving a valid request. We may require identity verification before processing certain requests to protect against unauthorised access to your data.

If you believe your data rights have been infringed, you have the right to lodge a complaint with the relevant data protection authority in the operator's license jurisdiction.

The 799pak platform is strictly intended for adults aged 18 or above — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect or process personal data from individuals under the applicable minimum age.

Where we become aware — through KYC verification, parental notification or any other means — that personal data has been collected from a minor, we will take immediate steps to delete that data, close the associated account and forfeit any balance held therein.

If you are a parent or guardian and believe that a minor in your care has registered an account with 799pak, please contact our support team immediately at the details provided in Clause 15. We will treat such notifications with the highest priority.

We implement a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 799pak platform.
• Encryption of sensitive data at rest, including KYC documents and financial account identifiers.
• Two-factor authentication (2FA) available for all player accounts as an additional access control layer.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing and vulnerability scanning of the platform infrastructure.
• Secure document handling procedures for KYC materials, including restricted access and defined destruction timelines.
• Continuous fraud monitoring systems that flag anomalous account behaviour for human review.

While we apply all reasonable security measures, no online platform can guarantee absolute security against all threats. In the event of a data breach that poses a material risk to affected users, we will notify those users and the relevant authorities in accordance with applicable legal requirements.

You are responsible for maintaining the confidentiality of your own account credentials. Never share your password with any third party. If you suspect your account has been compromised, contact support immediately.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform functionality. Where changes are material, we will provide advance notice by email or through a prominent on-platform notice before the revised Policy takes effect.

The date of the most recent review is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the 799pak platform following the publication of a revised Policy constitutes your acceptance of those changes.

If you do not agree with a revised Policy, you may request account closure in accordance with our Terms & Conditions. You retain the right to request deletion of your personal data subject to any legal retention obligations that apply.

For all data protection and privacy enquiries — including requests to exercise your data rights, questions about this Policy or concerns about how your personal data is being handled — please contact 799pak through the following channels:

• Support Email: [email protected] — for written data rights requests and formal privacy correspondence. Please include "Privacy Request" in your subject line. Typical response: within 30 days for data rights requests; within 24 hours for general queries.
• Live Chat: Available 24/7 through your account dashboard for immediate assistance. Live chat agents can advise on the data rights request process and escalate formal requests to the appropriate team.
• Language: Privacy enquiries may be submitted in English or Urdu. We will respond in English unless another arrangement is agreed.

We take all privacy queries seriously and will handle your correspondence with confidentiality and care.